Whenever you order is over $75 (domestic) and $180 (international) you will receive complimentary free shipping. Orders within the U.S will get an automatic upgrade to priority shipping which will take 3-4 working days for transit time.
We can ship to most countries. We do not collect custom tax/fees and that responsibility will be up to the buyer.
We can not service international shipping cost back to us. However, if you would like to exchange/return, the responsibiblity will on your end. *Note: For exchange request, the cost of shipping the new item to you we will have to charge you that difference.*
Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-2 business days for processing at our distribution center before your order is shipped.
If you placed your order before 10 am PST it will be processed the same day unless it's on a weekend or holidays.
Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Since these packages will be international, we can not provide complimentary return/exchange label cost.
It's a terrible feeling and we know how you feel. Don't worry, send us an email to firstname.lastname@example.org for us to investigate.
Please note that we are not responsible for lost packages because once it leaves our HQ we have no control.
However, if your order is set to Priority ($75+ or $6.99 option), it will have insurance coverage from USPS up to $50. You will have to file the claim with USPS.
If you have already email us at email@example.com and you have shipped your items back to us, once we receive the products at our warehouse, please allow 5-7 business days for your Return/Exchange to be processed.
To safety of our team members and speed is priority for us. You can email us your tracking number to show that it has arrived at our warehouse, and we will make sure to process your Return/Exchange.
*Due to COVID we added extra steps to keep our team member safe. This does cause extra delays for this process. Thank you for your understanding.